Doubtful quality of paid service, no follow up from the service advisor.
Went in to the service department today to get an oil change, and used the â€œwerks special serviceâ€ coupon which also included tire rotations, multi-point inspection and a car wash. I declined the car wash, and only asked for the other 3.
I got my car back an hour and a half later, and everything seemed okay at first glance. After driving off the dealership, I looked at my wheels and it was clear a tire rotation was not done (the two front tires have curbside scratches and they were not moved, which is how I knew it wasnâ€™t touched). I called the service advisor at 2:20 PM, and he advised me that the mechanic did sign off saying the tire rotations were done (indicated by the mechanicâ€™s note of the torque wrench). The service advisor said he will get more information for me on what were the actual changes made vs. when I first brought in the car. No follow up, so I called back at 2:57, and I was advised that the mechanic was on a long road test, and has yet to return. I have not received any word since then, and now theyâ€™re closed. As a customer, that leads me to assume some suspicion that the work was actually not done, or thereâ€™s no regards to customer service.
Please, someone from the management team get back to me so I can get the correct and truthful answer.